top of page

Privacy Policy

Effective Date: March 7, 2025

​

At Dr. Vernita Marsh and Associates, we are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information. By using our website, you agree to the terms outlined below.

​

1. Information We Collect

We collect two types of information:

A. Personal Information (PII)

We only collect personal information when you voluntarily provide it. This may include:

  • Name

  • Email address

  • Phone number

  • Any information submitted through contact forms or appointment requests

We do not sell, rent, or trade your personal information to third parties.
 

B. Non-Personal Information

When you visit our website, we may automatically collect limited, non-personally identifiable data, such as:

  • IP address

  • Browser type

  • Pages visited and time spent on our site

  • Referral source (e.g., search engines, social media)

This data helps us improve our website’s performance and user experience.
 

2. How We Use Your Information
 

We use the information collected to:

  • Respond to inquiries and appointment requests

  • Improve our website and services

  • Ensure compliance with legal and ethical obligations

  • Send updates or newsletters (if you opt in)
     

3. Cookies & Tracking Technologies
 

Our website may use cookies and similar tracking technologies to enhance user experience. You can modify your browser settings to refuse cookies, though some site features may not function properly without them.
 

4. Third-Party Services
 

We may use third-party services for website analytics, appointment scheduling, and secure communication. These third parties have their own privacy policies, which we recommend reviewing:

  • Google Analytics (Google Privacy Policy)

  • appointlet.com
     

5. Data Security Measures
 

We take reasonable steps to protect your personal information, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute data security.
 

6. Your Rights Under California Law (CCPA)
 

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal data we collect and how it’s used

  • The right to request deletion of your data

  • The right to opt out of data sharing (we do not sell personal data)

To exercise these rights, contact us at admin@drvernitamarsh.com
 

7. Compliance with HIPAA
 

As a psychotherapy practice, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Any personal health information (PHI) you provide is protected under HIPAA regulations. We do not share PHI without your explicit consent unless required by law.
 

8. Changes to This Privacy Policy
 

We may update this policy periodically. Any changes will be posted with the updated effective date. Continued use of our website after changes means you accept the revised policy.
 

9. Contact Information
 

If you have questions or concerns about this Privacy Policy, please contact us:

Email: admin@drvernitamarsh.com
Address: 401 Grand Ave., Suite 380, Oakland, CA 94610
Phone: (510) 420-4555  

SMS Privacy Policy and Terms & Conditions:

1. Information 
 

Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If consent has been given to receive text messages from Dr. Vernita Marsh & Associates, messages may be received related to the following:

  • Appointment reminders or Inquires
    Example: "Hello, this is a reminder of your upcoming appointment with Dr. [Name] at 401 Grand Ave., Ste 380 on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

 

  • Follow-up messages
    Example: "Hi [Patient's Name], this is Dr. Vernita Marsh & Associates. We hope you're doing well! Dr. [Name] wanted to check in after your last visit. Let us know if you have any questions or need further assistance. Reply STOP to opt out."
     

  • Billing inquiries
    Example: "Hello [Patient's Name], this is a friendly reminder from Dr. Vernita Marsh & Associates regarding your outstanding balance of [$Amount]. Please visit [Payment Link] or call (510) 420-4555 for assistance. Reply STOP to opt out."
     

  • Promotions or offers (if applicable)
    Example: "Hi [Patient's Name], Dr. Vernita Marsh & Associates is offering a special discount on [Service Name] for a limited time! Book your session by [Date] to take advantage. Call (510) 420-4555 for details. Reply STOP to opt out."
     

3. Message Frequency:

Message frequency may vary based on appointment needs or account updates, but you may receive up to 2 messages per week.

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4. Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

Opt-in to receive SMS messages from Dr. Vernita Marsh and Associates can be done in the following ways:​

  • By filling out an online form
     

6. Opt-Out Method:

Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7. Help:

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at admin@drvernitamarsh.com
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8. Standard Messaging Disclosures:

Message and data rates may apply, depending on your carrier's pricing plan.
For assistance, text "HELP" or visit our Privacy Policy and Terms & Conditions page.
Message frequency may vary.

bottom of page